1. Introduction & Regulatory Standards
1.1. These Terms and Conditions govern your enrolment, study, and completion of qualifications delivered by Station Academy (“we”, “us”, “our”).
1.2. By purchasing, enrolling on, or accessing our learning management platform (Thinkific), you (“the Learner”, “the Student”, “you”) agree to be legally bound by these terms.
1.3. Our courses are delivered and assessed in strict accordance with the standards, criteria, and requirements of Active IQ and relevant UK educational regulatory bodies.
2. Eligibility & Registration
2.1. There are no formal prerequisite qualification entry requirements to enrol on this course.
2.2. By enrolling, you confirm that:
All personal, contact, and billing details provided during checkout and registration are accurate and complete.
You are legally capable of entering into binding contracts under UK law.
3. Course Access, Platform Use & Intellectual Property
3.1. Course access is personal, non-transferable, and granted solely to the named student registered on the Thinkific platform. Sharing account logins, student portals, or coursework materials with third parties is strictly prohibited.
3.2. All intellectual property rights in course materials, lesson videos, manuals, templates, and digital assets remain the exclusive property of Station Academy or our licensors. Materials must not be copied, reproduced, distributed, or resold.
3.3. We reserve the right to immediately suspend or terminate platform access without refund if account sharing, unauthorized distribution, or technical misuse is detected.
4. Course Duration, Assessor Referral & Maximum Allowable Time
4.1. Target Completion Window: The Level 3 Personal Training course is structured as an intensive programme designed for completion within four (4) to five (5) months from your initial enrolment date.
4.2. Assessor Referral to Management (5-Month Review):
If you have not completed all coursework, portfolios, and practical assessment elements within five (5) months, your assigned Personal Assessor will formally refer your file to the Station Academy Management Team.
The Management Team will conduct a progress audit to evaluate your submitted units, engagement logs, and remaining criteria.
The Management Team reserves sole discretion to grant an individualized study action plan and a conditional extension based on your academic progression.
4.3. Maximum Allowable Time (6-Month Cap): The absolute maximum period of access to course modules, tutor support, and assessor marking is six (6) months from your date of initial enrolment.
4.4. Access Expiration: Following the expiration of six (6) months, your access to the Thinkific platform, assessor marking, and course support will automatically terminate.
4.5. Re-activation / Extensions Beyond 6 Months: Any study extension requested beyond the six-month cap is subject to formal written application, management approval, and the payment of an administrative re-enrolment and licence fee.
5. Payments, Instalments & Certification Holds
5.1. Course fees must be paid in full at checkout or serviced strictly according to an agreed instalment/payment plan.
5.2. If paying by instalment plan, you remain legally liable for the full contracted course fee regardless of your study progression, log-in frequency, or completion status.
5.3. Defaulting on payment obligations will result in immediate suspension of LMS access, assessor marking, and exam bookings.
5.4. Final qualification certificates will not be claimed from Active IQ or issued to the student until all outstanding account balances are settled in full.
6. Cancellations, Cooling-Off Rights & Refund Policy
6.1. Statutory 14-Day Cooling-Off Period & Digital Access Waiver:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within fourteen (14) calendar days of initial purchase.
Express Digital Waiver: By accessing, streaming, downloading, or logging into your course content on Thinkific within this 14-day window, you provide your express consent to begin immediate delivery of digital content and expressly acknowledge that you forfeit your 14-day statutory right to cancel and receive a refund.
6.2. General Non-Refundable Policy: Outside the statutory conditions above, all course fees are strictly non-refundable.
6.3. Extreme & Unforeseen Extenuating Circumstances:
Refunds or formal course pauses will only be evaluated under extreme, documented, and unforeseen circumstances (e.g., severe long-term medical incapacitation, critical bereavement, or unexpected military deployment).
All requests must be submitted in writing to Station Academy Management along with verifiable, independent documentation (such as a medical specialist report).
Any discretionary partial refund granted will be subject to deductions for incurred registration fees with Active IQ, administrative costs, and platform access licenses already utilized.
7. Assessment, Academic Integrity & Malpractice
7.1. All work, portfolios, case studies, and practical videos submitted must be 100% your own original, authentic work.
7.2. Plagiarism, collusion, falsification of client data/consultation forms, or unauthorized use of generative AI tools without disclosure is strictly prohibited.
7.3. Suspected academic malpractice will be formally investigated in line with Station Academy and Active IQ Quality Assurance policies. Confirmed malpractice may result in immediate expulsion from the course without refund and formal notification to Active IQ.
7.4. If an assessment submission does not meet the passing criteria, your assessor will provide formative feedback. Re-assessments must be submitted in line with your assessor's instructions; excessive re-submissions beyond the standard allocation may incur an additional assessment marking fee.
8. Practical Assessments, Health & Safety
8.1. For all practical video assessments, workshops, or in-person practical clinics:
You are responsible for ensuring that all exercise spaces, equipment, and filming environments are safe, hazard-free, and fit for purpose.
You must ensure volunteer clients/participants complete a Physical Activity Readiness Questionnaire (PAR-Q) or informed consent form prior to exercise delivery.
You are required to disclose any pre-existing health or medical conditions that could impact your safe execution of practical fitness instruction.
8.2. Station Academy reserves the right to refuse or halt any practical assessment if safety, professional conduct, or client welfare is compromised.
9. Certification
9.1. Official qualification certificates are issued directly by Active IQ upon successful completion and internal/external quality verification of all required units.
9.2. Station Academy is not liable for administrative or dispatch delays caused directly by the awarding organisation.
9.3. Candidate names printed on certificates will match the legal name provided during Thinkific registration. Replacement certificates requested due to incorrect names supplied at registration will incur an awarding organisation re-print charge.
10. Student Conduct & Professional Standards
10.1. Learners are expected to maintain professional, courteous, and respectful communication at all times with assessors, support staff, and fellow students.
10.2. Abusive, discriminatory, threatening, or disruptive behaviour via email, message boards, phone calls, or video sessions will not be tolerated.
10.3. Station Academy reserves the right to immediately terminate the enrolment of any learner who breaches these conduct standards, without right of refund.
11. Complaints & Academic Appeals
11.1. If you disagree with an assessor’s grading decision, you have the right to appeal within fourteen (14) calendar days of the grade notice in accordance with our Academic Appeals Procedure.
11.2. Any operational or administrative complaints must be submitted in writing through our published Complaints Procedure, escalating from your Personal Assessor to Station Academy Management.
12. Data Protection & UK GDPR
12.1. We process and store your personal data in compliance with the UK Data Protection Act 2018 and UK GDPR.
12.2. Your personal data, contact information, and assessment outcomes will be shared with Active IQ and educational regulatory bodies solely for registration, quality assurance, and certification purposes.
12.3. We will never sell or distribute your personal data to third parties for commercial marketing purposes.
13. Course Modifications
13.1. Station Academy reserves the right to update curriculum content, digital resources, assessment workbooks, and platform features to maintain alignment with updated Active IQ standards, CIMSPA professional standards, or UK regulatory updates.
14. Limitation of Liability
14.1. To the maximum extent permitted by UK law, Station Academy shall not be liable for any indirect, incidental, or consequential losses, loss of earnings, or business interruptions.
14.2. Practical exercise participation and client coaching sessions are conducted at your own risk.
14.3. Nothing in these Terms excludes or limits liability for death or personal injury resulting from negligence, fraud, or statutory consumer rights that cannot be excluded under the laws of England and Wales.
15. Termination of Enrolment
15.1. Station Academy reserves the right to terminate your enrolment immediately if you:
Materially breach these Terms and Conditions.
Default on agreed payment terms.
Commit academic malpractice or engage in abusive conduct.
15.2. No refunds or partial reimbursements will be issued upon termination under this section.
16. Governing Law & Jurisdiction
16.1. These Terms and Conditions, and any dispute or claim arising out of them, shall be governed by and construed in accordance with the laws of England and Wales.
16.2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under this agreement.
17. Agreement & Confirmation
17.1. By completing your purchase, ticking the agreement box on Thinkific, or logging into your course portal, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions in their entirety.